Tips to ensure the smooth
creation of your CD project
Avoid Verbal Orders
A clearly typed order ensures that everyone
knows what is expected.
Your order should include:
- Order Number (if applicable).
- The Name of the Job.
- Quantity required.
- Printing requirements - printing of black only or
color on the disc, and printing of jewel case inlays and covers if required.
- Packaging requirements - jewel cases, plastic pockets,
etc.
- Your deadline - Please note that we will do everything
possible to meet your deadline, but sometimes it is not physically possible
to meet that deadline.
- Contact name and phone number. A common problem is
a job that arrives by courier with no contact name. If there is a query on
the job, we don't know who to contact.
- Details of any quotes previously given. If we have
already given you a quote, please indicate this on your order.
Make Sure That You Can Be Contacted
Particularly if your job is urgent, make sure that you can be contacted. If
we have a query concerning your job, it must be stopped until the query is
answered. If you are not going to be able to be contacted, make sure that someone
else can make decisions on your behalf.
Do Not Rely on Email
If the deadline is tight, do not rely on email both for messages and artwork.
It is mostly reliable, but seems to fail only on the most urgent jobs. Artwork
supplied to us on disk is much more reliable, particularly Macintosh artwork.
Fax and Phone
We check our faxes regularly, but not every minute of the day. Too many faxes
are junk mail. Your urgent fax is just as likely to come in underneath a piece
of junk mail as not.
So if you send a fax, phone as well. You will be answered by a real live human,
not an automated answering computer.
Check the Specifications
The biggest single cause of delays is data or artwork being supplied to the
wrong specifications.
Common problems include (but are not limited to):
- Packet-written master discs.
- Master discs recorded in the wrong mode.
- Open-session master discs.
- Scratched or fingerprinted master discs.
- Artwork being supplied for the wrong operating system.
- Artwork being supplied without the correct fonts.
- Artwork being supplied with images missing.
- Artwork being supplied without color or monochrome
proofs, as applicable.
- If you're not sure about something, please
ask one of our staff.
Discs
When supplying a master, always supply a well-known branded disc, such as
TDK, Verbatim, Sony, etc, and wherever possible, use 74 minute discs rather
than 80 minute discs.
If you are supplying discs for us to duplicate, please check with us to ensure
that they are compatible with our writers and printers. Discs should be supplied
bulk-packed. If you supply discs in cases, we will charge 20 cents extra per
disc for unpacking. If the cases are shrink wrapped, we will charge 50 cents
per disc.
There is always some wastage when duplicating and printing. If we supply discs,
we absorb the wastage. If you supply discs, you will need to supply extra to
allow for possible wastage - between 5% and 20% depending upon the total quantity.
Label Everything
Please make sure that discs are clearly labeled. Try to name artwork files
with something relevant to the job. Every second artwork file we receive is
called "cd artwork.eps" or something like it.
Supplying an non-labeled disc is a sure
recipe for disaster.
Payment
We accept payment by Cash, Checks, and through PayPal we accept (Visa, Mastercard,
and Amex). If you need to collect your job by courier, please ensure that you
have either paid in advance or that a credit card number can be given over
the phone when the job has been completed.
Our Address
Another occasional cause of delays is couriers being sent to us but at the
wrong address. To ensure that your parcels arrive swiftly, please address them
as follows:
Force One Media
809 E. Bloomingdale Ave. Suite 403
Brandon, FL 33511
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